November 16, 2021 / Remote Edition
Conference on major communication technologies for Business
How business communications have changed over the years and what awaits us in the near future: experiences of leading companies, trends, and forecasts.
About the conference
For Business
We will talk about how communications affect the business and improve the level of customer service, as well as reduce costs.
+2000
Guests
12
Speakers
+100
Mediapartners
Speakers of the Event
Alexey Aylarov
Voximplant, CEO
Courtney Munroe
IDC, Research Vice President, Worldwide Telecommunications Research
Anrdrey Skorokhodov
Sber, Project Leader of Coorporate Decisions Center, Sber
Artem Bondar
Voximplant, Head of AI
Dmitriy Konyagin
NVIDIA, Director of Corporate Business, NVIDIA
Sergey Galustyan
SberDevices , Head of Speech and Communication Technologies Department
Larisa Mararitsa
Humanteq, Cofounder, Director of R&D Humanteq
Segrey Kuleshov
1С-Bitrix, Deputy CEO, 1С-Bitrix
Mikhail Rakutko
Just AI, Head of JAICP Product Team, Just AI
Tatiana Savelieva
CEO, Yandex.Support AI, Yandex GO
Schedule
10:00 - 10:20 | ![]() Keynote 2021Alexey Aylarov, Voximplant |
10:20 - 10:40 | ![]() How AI Facilitates Digital Transformation of Enterprise SectorCourtney Munroe, IDC This keynote session will explore and discussion the role of Cloud Communications as in integral aspect of Digital Transformation. |
10:40 - 11:00 | ![]() How not to oppose, but to combine the efforts of humans and AI. Сontact center operator assistant case study.Anrdrey Skorokhodov , Sber What goals Sber sets for itself in the process of creating an EPM Assistant, how it works and what role AI plays there. Spoiler: the key one. |
11:00 - 11:20 | Interview: "How to stop being scared and fall in love with chatbots"Artem Bondar, Voximplant Machine learning has become a driver for automated communications and voice interfaces development. However, voice communication automation between businesses and customers is still a problem and often the source of poor user experience. We will talk with Artem Bondar about the root causes for this problem and its solution. |
11:20 - 11:40 | ![]() NVIDIA technologies for conversational AIDmitriy Konyagin , NVIDIA Dmitry will talk about software and hardware tools that allow you to create and deploy modern multimodal AI services with a single unified architecture, ensuring the operation of systems with high accuracy and low latency with a small initial investment. |
11:40 - 12:00 | ![]() SmartSpeech: from high-quality speech and emotion recognition in Sber telephone channel to automatic calculation of CSI and problem search in services.Sergey Galustyan , SberDevices Sergey will talk about how they started to work on CSI prediction, while solving the problem of high-quality speech and emotion recognition and the outcome of it. |
12:00 - 12:20 | Interview: "Why I ate the dog: psychosegmentation of the audience as a way to effective communication"Larisa Mararitsa, Humanteq We will talk about digital empathy and how it complements the portrait of the target audience. We will also have a closer look at the case studies in the field of retail, banking, as well as the application of the study fundings in practice. |
12:20 - 12:40 | ![]() Communication process or we will anyway find something to talk aboutSegrey Kuleshov, 1С-Bitrix Sharpen AI's wits, not the human one. You will learn about the key management tools to improve the efficiency of departments and entire company. We will analyze the cases and tools of local automation. |
12:40 - 13:00 | ![]() NLP Orchestra: How the industrial launch of ML solutions works - from standardization to custom NLP pipelinesMikhail Rakutko , Just AI Who, but most importantly - for whom? We will analyze the three main difficulties of the development and application of NLP solutions, the structure of the current NLP pipelines, the possibilities and schemes of the orchestrator. |
13:00 - 13:20 | ![]() Is nice automated customer service only a myth?Tatiana Savelieva, CEO, Yandex.Support AI Let's talk about how we automated client services at Yandex and started helping businesses outside of Yandex. |
13:20 - 14:00 | The roundtable: "MythBusters"The roundtable will bring together representatives from leading companies in the field of artificial intelligence and machine learning to dispel myths about ML and AI. Using real cases as an example, the speakers will tell you how businesses reach a new level with the help of modern technologies. |
Intercom 2019
INTERCOM is a unique conference in Russia about communication technologies. Thousands of business and IT attendees became our friends and fans over the past five years. Last year we held our largest event, during which more than 2,500 spectators from all over the world joined our conference. Foreign speakers, case studies, trends and results - find all that at the INTERCOM conference.
Contacts
Daria Leushina
On all issues regarding to participation, sponsorship and speaking sessions
dleushina@voximplant.com+7 (916) 566-78-85Valeria Minkevich
On all issues regarding to PR and speaking sessions
vminkevich@voximplant.com+7 (985) 179-09-22
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