November 16, 2021 / Remote Edition

Conference on major communication technologies for Business

How business communications have changed over the years and what awaits us in the near future: experiences of leading companies, trends, and forecasts.

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About the conference

INTERCOM is a unique conference in Russia about communication technologies. Thousands of business and IT attendees became our friends and fans over the past five years. Last year we held our largest event, during which more than 2,500 spectators from all over the world joined our conference. Foreign speakers, case studies, trends, and results – find all that at the INTERCOM conference.

For Business

We will talk about how communications affect the business and improve the level of customer service, as well as reduce costs.

  • +2000

    Guests

  • 12

    Speakers

  • +100

    Mediapartners

Schedule

10:00 - 10:20

Keynote 2021

Alexey Aylarov, Voximplant

10:20 - 10:40

How AI Facilitates Digital Transformation of Enterprise Sector

Courtney Munroe, IDC

This keynote session will explore and discussion the role of Cloud Communications as in integral aspect of Digital Transformation.

10:40 - 11:00

How not to oppose, but to combine the efforts of humans and AI. Сontact center operator assistant case study.

Anrdrey Skorohodov , Sber

What goals Sber sets for itself in the process of creating an EPM Assistant, how it works and what role AI plays there. Spoiler: the key one.

11:00 - 11:20

Interview: "How to stop being scared and fall in love with chatbots"

Artem Bondar, Voximplant

11:20 - 11:40

NVIDIA technologies for conversational AI

Dmitriy Konyagin , NVIDIA

11:40 - 12:00

SmartSpeech: from high-quality speech and emotion recognition in Sber telephone channel to automatic calculation of CSI and problem search in services.

Sergey Galustyan , SberDevices

Sergey will talk about how they started to work on CSI prediction, while solving the problem of high-quality speech and emotion recognition and the outcome of it.

12:00 - 12:20

The topic is being clarified

12:20 - 12:40

Interview: "Why I ate the dog: psychosegmentation of the audience as a way to effective communication"

Larisa Mararitsa, Humanteq

We will talk about digital empathy and how it complements the portrait of the target audience. We will also have a closer look at the case studies in the field of retail, banking, as well as the application of the study fundings in practice.

12:40 - 13:00

Communication process or we will anyway find something to talk about

Segrey Kuleshov, Bitrix

Sharpen AI's wits, not the human one. You will learn about the key management tools to improve the efficiency of departments and entire company. We will analyze the cases and tools of local automation.

13:00 - 13:20

NLP Orchestra: How the industrial launch of ML solutions works - from standardization to custom NLP pipelines

Mikhail Rakutko , Just AI

Who, but most importantly - for whom? We will analyze the three main difficulties of the development and application of NLP solutions, the structure of the current NLP pipelines, the possibilities and schemes of the orchestrator.

13:20 - 13:40

Is nice automated customer service only a myth?

Tatiana Savelieva, CEO, Yandex.SupportAi

Let's talk about how we automated client services at Yandex and started helping businesses outside of Yandex.

13:40 - 14:20

The roundtable: "MythBasters"

The roundtable will bring together representatives from leading companies in the field of artificial intelligence and machine learning to dispel myths about ML and AI. Using real cases as an example, the speakers will tell you how businesses reach a new level with the help of modern technologies.

Intercom 2019

INTERCOM is a unique conference in Russia about communication technologies. Thousands of business and IT attendees became our friends and fans over the past five years. Last year we held our largest event, during which more than 2,500 spectators from all over the world joined our conference. Foreign speakers, case studies, trends and results - find all that at the INTERCOM conference.

Partners & Sponsors

  • Voximplant

Contacts