About the conference
We will talk about how communications affect the business and improve the level of customer service, as well as reduce costs.
Speakers of the Event
IDC, Research Vice President, Worldwide Telecommunications Research
Sber, Project Leader of Coorporate Decisions Center, Sber
Voximplant, Head of AI
NVIDIA, Director of Corporate Business, NVIDIA
SberDevices , Head of Speech and Communication Technologies Department
Humanteq, Cofounder, Director of R&D Humanteq
1С-Bitrix, Deputy CEO, 1С-Bitrix
Just AI, Head of JAICP Product Team, Just AI
CEO, Yandex.Support AI, Yandex GO
|10:00 - 10:20
Alexey Aylarov, Voximplant
|10:20 - 10:40
How AI Facilitates Digital Transformation of Enterprise Sector
Courtney Munroe, IDC
This keynote session will explore and discussion the role of Cloud Communications as in integral aspect of Digital Transformation.
|10:40 - 11:00
How not to oppose, but to combine the efforts of humans and AI. Сontact center operator assistant case study.
Anrdrey Skorokhodov , Sber
What goals Sber sets for itself in the process of creating an EPM Assistant, how it works and what role AI plays there. Spoiler: the key one.
|11:00 - 11:20
Interview: "How to stop being scared and fall in love with chatbots"
Artem Bondar, Voximplant
Machine learning has become a driver for automated communications and voice interfaces development. However, voice communication automation between businesses and customers is still a problem and often the source of poor user experience. We will talk with Artem Bondar about the root causes for this problem and its solution.
|11:20 - 11:40
NVIDIA technologies for conversational AI
Dmitriy Konyagin , NVIDIA
Dmitry will talk about software and hardware tools that allow you to create and deploy modern multimodal AI services with a single unified architecture, ensuring the operation of systems with high accuracy and low latency with a small initial investment.
|11:40 - 12:00
SmartSpeech: from high-quality speech and emotion recognition in Sber telephone channel to automatic calculation of CSI and problem search in services.
Sergey Galustyan , SberDevices
Sergey will talk about how they started to work on CSI prediction, while solving the problem of high-quality speech and emotion recognition and the outcome of it.
|12:00 - 12:20
Interview: "Why I ate the dog: psychosegmentation of the audience as a way to effective communication"
Larisa Mararitsa, Humanteq
We will talk about digital empathy and how it complements the portrait of the target audience. We will also have a closer look at the case studies in the field of retail, banking, as well as the application of the study fundings in practice.
|12:20 - 12:40
Communication process or we will anyway find something to talk about
Segrey Kuleshov, 1С-Bitrix
Sharpen AI's wits, not the human one. You will learn about the key management tools to improve the efficiency of departments and entire company. We will analyze the cases and tools of local automation.
|12:40 - 13:00
NLP Orchestra: How the industrial launch of ML solutions works - from standardization to custom NLP pipelines
Mikhail Rakutko , Just AI
Who, but most importantly - for whom? We will analyze the three main difficulties of the development and application of NLP solutions, the structure of the current NLP pipelines, the possibilities and schemes of the orchestrator.
|13:00 - 13:20
Is nice automated customer service only a myth?
Tatiana Savelieva, CEO, Yandex.Support AI
Let's talk about how we automated client services at Yandex and started helping businesses outside of Yandex.
|13:20 - 14:00
The roundtable: "MythBusters"
The roundtable will bring together representatives from leading companies in the field of artificial intelligence and machine learning to dispel myths about ML and AI. Using real cases as an example, the speakers will tell you how businesses reach a new level with the help of modern technologies.
INTERCOM is a unique conference in Russia about communication technologies. Thousands of business and IT attendees became our friends and fans over the past five years. Last year we held our largest event, during which more than 2,500 spectators from all over the world joined our conference. Foreign speakers, case studies, trends and results - find all that at the INTERCOM conference.
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